Professional Summary
I am a skilled IT professional with a solid background in hardware, software, and networking technologies. Experienced in troubleshooting complex systems, delivering top-tier customer service, and designing efficient and secure networks. Expertise includes scripting, database management, and hands-on technical support. Dedicated to optimizing system performance, ensuring network security, and maintaining operational excellence.
Key Skills
- Database Management: Proficient in managing SQL databases, including designing, implementing, and maintaining complex systems.
- Programming: Advanced in Python scripting for automation and data analysis; capable of developing robust applications in Java.
- Microsoft 365 Suite: Expertise in Excel, Word, PowerPoint, Access, and Visio.
- Networking: Skilled in designing complex networks using Cisco Packet Tracer, configuring firewalls, switches, VLANs, Wi-Fi access points, and wireless bridges.
- Operating Systems: Proficient in Linux, Windows Server, and macOS administration.
- Low Voltage Cabling: Experienced in installing structured cabling to support secure and efficient network infrastructures.
- Hardware and System Maintenance: Competent in installing and maintaining computer hardware, including troubleshooting and resolving issues with workstations, laptops, printers, and servers.
- Customer Service: Proven track record of resolving issues efficiently, ensuring customer satisfaction, and fostering client relationships.
Work Experience
- IT Field Service Technician - Hemmersbach-US - December 2024 – Present
- IT Technician - Rufustech - April 2024 – October 2024
- Tire Shop Technician - Costco Wholesale - September 2015 – March 2024
- Sales Associate - Big 5 Sporting Goods - September 2014 – September 2015
Education
- Associate’s Degree in Cybersecurity - Southern New Hampshire University (In progress)
- High School Diploma - Eisenhower High School, Yakima, WA
Certifications
- HP Commercial and Consumer Desktops Service Qualification
- HP Chromebook Service Qualification
- Lenovo Qualified PC Service Technician
- Forklift & Manlift Certification
Full Resume
Work Experience
- IT Field Service Technician - Hemmersbach-US (Dec 2024 – Present)
- Troubleshoot and repair HP and Lenovo workstations, laptops, Chromebooks, servers, POS systems, and printers.
- Provide on-site technical support to ensure minimal downtime and optimized system functionality.
- Document service procedures to enhance efficiency and knowledge sharing.
- IT Technician - Rufustech, Ellensburg, WA (Apr 2024 – Oct 2024)
- Delivered technical support to end-users, resolving hardware and software issues promptly.
- Configured and managed network infrastructures, including firewalls, switches, and VLANs.
- Installed access points and wireless bridges to enhance network coverage.
- Performed system updates and maintenance to ensure peak performance.
- Created knowledge base articles to streamline troubleshooting processes.
- Tire Shop Technician - Costco Wholesale, Kennewick, WA (Sep 2015 – Mar 2024)
- Maintained and operated equipment with precision and safety.
- Delivered exceptional customer service, advising on tire and battery selection.
- Utilized AS400 software for order management and invoicing.
- Performed detailed tire installations, ensuring safety and client satisfaction.
- Sales Associate - Big 5 Sporting Goods, Yakima, WA (Sep 2014 – Sep 2015)
- Advised customers on sporting goods, enhancing their shopping experience.
- Educated clients on product features to aid in informed purchasing decisions.
Education
- Associate’s Degree in Cybersecurity - Southern New Hampshire University (In progress)
- High School Diploma - Eisenhower High School, Yakima, WA
Certifications
- HP Commercial and Consumer Desktops, Workstations, and Notebooks Service Qualification (Release 6.0/2022)
- HP Chromebook Service Qualification
- HP RPOS Family Service Qualification 2022
- Lenovo Qualified PC Service Technician
- Forklift Certification (Class 4, 5, and 7) – Valid through June 2025
- Manlift Certification (Type 3 Scissor, Type 3 Boom) – Valid through June 2025